Blockbax - Elevated error rates – Incident details

All systems operational

Elevated error rates

Resolved
Partial outage
Started over 2 years agoLasted 8 minutes

Affected

Application

Operational from 1:07 PM to 1:15 PM

Mobile app

Operational from 1:07 PM to 1:15 PM

Web app

Operational from 1:07 PM to 1:15 PM

Updates
  • Resolved
    UTC
    Resolved

    Error rates have returned to normal and users should be able to use Blockbax as expected.

    We determined the root cause to be a recent change that was deployed resulting in intermittent errors, causing errors on certain web app requests (API requests were unaffected). We rolled back the change and error rates returned to normal.

  • Investigating
    UTC
    Investigating

    We're investigating elevated error rates and reports of users seeing error pages.