Blockbax - Elevated error rates – Incident details

All systems operational

Elevated error rates

Resolved
Partial outage
Started over 2 years agoLasted about 1 hour

Affected

Application

Partial outage from 10:03 AM to 11:06 AM

Mobile app

Partial outage from 10:03 AM to 11:06 AM

Web app

Partial outage from 10:03 AM to 11:06 AM

APIs

Partial outage from 10:03 AM to 11:06 AM

HTTP

Partial outage from 10:03 AM to 11:06 AM

MQTT

Partial outage from 10:03 AM to 11:06 AM

Updates
  • Resolved
    UTC
    Resolved

    Error rates have returned to normal and users should be able to use Blockbax as expected.

    We determined the root cause to be a recent change that was deployed resulting in intermittent errors for around 5 minutes, causing 500 errors to user requests. We rolled back the change and error rates returned to normal.

  • Investigating
    UTC
    Investigating

    We're investigating elevated error rates and reports of users seeing error pages.